Roles & Responsibilities

Removal and data deletion as per specification

Supporting standard technical queries related to a single product / small set of products

Perform regular system management routine tasks according to existing work instructions

Clients/peripherals and standard support for MS Office

Clients/peripherals expert using suitable tools

Basic knowledge of networks and operating systems (Microsoft, Linux)

Diagnose / troubleshoot desktop users’ software and network performance

Install software updates (Service Pack, Service Release, Hot-Fix) for desktop users

Perform email back-ups

Troubleshooting problems with client operating systems (MS Windows, MAC)

Perform software and system problem diagnosis and resolution for desktop users

Maintain and troubleshoot Wi-Fi problems for desktop users

Update of Anti-Virus software definition files for end-user PCs

Perform PC operating system checks, virus application software checks, backup software

Configuration and maintenance of end-user PC software system and application software

Provide recommendations for software improvements

Perform system evaluations, surveys at customer site

Manage and track outstanding issues with users and support team for prompt execution and closure

Support the implementation of IT-related projects

Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner

Attend to any other reasonable duties as assigned by IT Manager

Basic English speaking, reading and able to create reports in English

BSc., MSc., in IT, Computer Engineering or similar field highly favorable


Competitive Salary offered to candidates with good experience and qualifications.

Please include current salary, salary expectation and available date when applying.

Interested in this position?

If you think you can make a contribution to our business, tell us about who you are and what you have to offer.

Submit your application

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