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To advance a project, compare between competitive choices, and to make a decision, you often require a price from your service provider.
We will work with you to give you that price in a formal quotation…and a clear scope and list of deliverables, too.
YOUR END-TO-END IT SUPPORT PARTNER.
Small-and medium size businesses have long known the importance of strategic focus. Today, even larger enterprises outsource non-strategic IT functions to IT experts. Infinity IT Success’s Managed IT & Network Service team has the experience, attention to detail and vigilant responsiveness to leverage IT for your business.
As an IT Managed Service provider with a 28-year history in Thailand, we provide expert IT & network advice, end-user support and act as your de facto IT department, while you focus on your core business.
Our team of IT & network engineers, technicians and customer service experts understand the importance of a well-functioning IT eco-system. Our focus: control all critical variables, and pre-empt IT problems from the get-go. How? With sensible IT strategies & business continuity plans, smart hardware & software procurement and the right mix of preventative maintenance, helpdesk & on-demand service.
IT Peace of Mind is a highly valued business currency…and our many long-term clients reflect our team’s commitment to delivering this value…day in, day out.
OUR MANAGED IT & NETWORK SERVICES.
Business Continuity Planning
HARD-AND SOFTWARE PROCUREMENT
Vendor Management & Reselling
Procurement & Delivery
OFFICE IT INSTALLATION
New Office / Office Relocation
Set-up & Configuration
MANAGED IT & NETWORK SERVICE
Preventative Maintenance & Business Continuity
Helpdesk & End User Support
ON-DEMAND HOURLY SUPPORT
CLOUD & OFFSITE HOSTING
Email, Website, File, Application Hosting
AWS, Microsoft Azure, Google Cloud, Local Data-Centre Hosting
Data Backup & Disaster Recovery
SLA, MA, IT Support
An IT Strategy is a cohesive road map to ensuring your company IT delivers what you need it for. It articulates (more or less) how information technology relates to your functional, operational, financial, human resource, growth and competitive needs. This it does for the short, medium and long-term. Our team of Managed IT & Network Service experts will sit down with you and prepare an explicit path forward…with intelligent questions, research assignments and clearly explained option choices, covering those IT and business areas that are critical for your IT Peace of Mind.
Business Continuity Planning
Have you considered what would happen if one or several elements of your IT system stopped working unexpectedly for an hour? For a day?
Business Continuity Planning means your business is prepared for all critical ‘What If’-scenarios so that risks and costs of both planned and unplanned IT system downtime are minimized. The plans we develop with you look at both prevention as well as recovery aspects, tailor-made for the unique situation and needs of your organization.
Frequently, companies must confront IT challenges and make critical decisions, with financial and other consequences for the business. To upgrade or to replace. To bring IT in-house or to outsource. To custom develop or buy off-the-shelf. To act now or in the next financial cycle.
As your trusted project consultants, Infinity IT can help you make sound IT decisions, based on robust information, real-life experience and committed impartiality.
CLOUD & OFFSITE HOSTING.
Data Hosting: Onsite & Offsite
Your company 1’s and 0’s consist mostly of files, emails, applications, websites and databases. Your requirement: fast, uninterrupted access, but secure from hackers and thieves, and with continuity provisions for planned and unplanned down times. Our data hosting & storage experts will help you understand and plan your hosting & continuity options, and ensure you files, emails, applications, websites and databases are affordably and safely hosted, on or offsite, and within your budget.
Offsite & Cloud Hosting
Today, many organizations choose to host their company data offsite, for better security and to spend less on in-house infrastructure. There are many competitive, feature-rich cloud service providers, including Amazon AWS, Microsoft Azure and Google Cloud. You can also set up your own private cloud, and host it locally in a Bangkok data-center. We can help you understand the pros and cons, pricing options and then implement your data hosting strategy, whether in the cloud or in your own data-center co-location space.
Data Backup & Disaster Recovery
It’s a sobering task to imagine tangible and intangible costs of network downtime, or worse, the irreversible loss of crucial business data. In today’s fast-moving, fast-changing and ‘always on’ business environment, acceptance of downtime is at an all-time low. To avoid downtime costs & damages, you need a reliable data back-up and disaster recovery plan. Infinity IT Success provides proven backup server and disaster recovery solutions for global and local Thailand organizations, to help you connect the dots and develop a comprehensive disaster recovery plan for your specific business needs.
SLA, MA, IT Support.
What is an SLA, MA, IT Support ?
Infinity IT Success is a Leading Expert for IT Field Services and Processes.
For a flat monthly fee, we become your extended IT department by offering you a selection of Tier 1 & 2 dedicated Desktop Technicians or Tier 3 & 4 Systems Administrators / Senior Network Engineers . With a focus on keeping your IT running smooth & trouble-free, our engineers carry out scheduled preventative maintenance activities, both onsite and remote, monitor your system, improve & upgrade where required, and intervene for trouble-shooting or emergencies. Naturally, all Managed Service clients receive regular activity & incident reports, and enjoy a transparent world-class Service Level Agreement (SLA) or Maintenance Agreement (MA) combined with responsive customer service
IT Helpdesk & End User Support
Our IT Support help desk consists of a friendly customer service team, who you can reach by email, phone, or our easy-to-use ticketing system. Additionally, our engineers act as competent and approachable end user support staff for any questions or problems, whether they are onsite in your office, performing remote end user support over the phone, replying to an email, or offering remote access to your system. Naturally, we first sit down with you to understand your support needs, to choose a customized SLA that helps you deliver the required level of support at an affordable & predictable monthly cost.
On-Demand ‘Onsite’ Support
On-Demand ‘Offsite’ Support