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Desktop Support Technician 2022-02-18T09:22:48+00:00

Desktop Support Technician

Roles & Responsibilities

  • Removal and data deletion as per specification

  • Supporting standard technical queries related to a single product / small set of products

  • Perform regular system management routine tasks according to existing work instructions

  • Clients/peripherals and standard support for MS Office

  • Clients/peripherals expert using suitable tools

  • Basic knowledge of networks and operating systems (Microsoft, Linux)

  • Diagnose / troubleshoot desktop users’ software and network performance

  • Install software updates (Service Pack, Service Release, Hot-Fix) for desktop users

  • Perform email back-ups

  • Troubleshooting problems with client operating systems (MS Windows, MAC)

  • Perform software and system problem diagnosis and resolution for desktop users

  • Maintain and troubleshoot Wi-Fi problems for desktop users

  • Update of Anti-Virus software definition files for end-user PCs

  • Perform PC operating system checks, virus application software checks, backup software

  • Configuration and maintenance of end-user PC software system and application software

  • Provide recommendations for software improvements

  • Perform system evaluations, surveys at customer site

  • Manage and track outstanding issues with users and support team for prompt execution and closure

  • Support the implementation of IT-related projects

  • Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner

  • Attend to any other reasonable duties as assigned by IT Manager

  • Basic English speaking, reading and able to create reports in English

  • BSc., MSc., in IT, Computer Engineering or similar field highly favorable

URGENTLY REQUIRED

Competitive Salary offered to candidates with good experience and qualifications.

Please include current salary, salary expectation and available date when applying.

Interested in this position?

If you think you can make a contribution to our business, tell us about who you are and what you have to offer.

Submit your application

Attach your cover letter/ CV / resume

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